Frequently asked questions

Browse through our FAQs to find answers for all shipping related matters and product enquiries on our online store. Alternatively, you can send us an enquiry form at Contact Us page.

How can I order online?

You can browse through our online store at this page. Shop Now

STEP 1:
After choosing your items and confirming the amount of quantity you would like to order, please proceed to the checkout page.

STEP 2:
Once in the checkout page, do check your items ordered. All items are non-refundable.

Fill up all necessary information for us to proceed with the order. Remember to key in any promo code that you have to enjoy discounts or any agent price.

Choose your mode of payment. Please remember that Paynow is only available for Singapore customers and direct bank transfer is only for Malaysia customer. For international customers, you can use Credit Card or Paypal.

STEP 3:
Once payment went through, you will receive an email confirmation from us that we will be processing the order.

We will send another email once the item have be sent for shipping.

Once you receive your item, do give us your review on our Facebook page and on our website.

 

How long will pre-order items be available?

Pre-order items will be available maximum 30days. This is also depend on case to case basis.

Can I ask for refund if item is not received as per stated date?

Yes, you can request for a refund if the items are not delivered as per promised. However, once items have been sent for shipping or delivered to you, we cannot issue any refund requests.

When will my product be delivered after I made an order?

After purchasing online and checkout in our store, you will receive an email confirmation on your orders.

We will only ship your orders after our finance team have confirmed the payment have gone through.

For shipping related questions, you can take a look at the FAQs on shipping matters.

What types of payment do you accept?

For Singapore Customers:
We can accept Credit Cards, Paypal,  Paynow, Bank Transfer or Cash on Delivery.

For Malaysia Customers:
We can accept Credit Cards, Paypal, Direct Bank Transfer(CIMBClicks, Maybank2u and others).
Cash on Delivery is only available in Johor Bahru area and close areas around it. Other states need to use the payment method as mentioned above

For International Customers:
We can only accept Credit Cards & Paypal only.

Do you provide Cash On Delivery?

Yes, we do but only for Singapore and Johor Bahru, Malaysia areas.

Other areas we only accept payment first before proceeding with delivery.

Do you provide free shipping?

Free delivery is only available for Singapore and Johor Bahru areas. Other countries are subjected to shipping cost.

Do you provide international shipping?

Yes, we do provide international shipping using DHL as our shipping provider. We can deliver to all countries as per stated in DHL website.

What is the minimum quantity?
For JAW products, you need to purchase minimum of 10 bottles.
Other products are subjected to the cost and availability of the product.
Which shipping provider do you use?

For Malaysia customers, we use PosLaju for all deliveries to all states in Malaysia.

For international customers, we use DHL only as DHL is a reliable shipping partner.

How long will international shipping takes?

For international shipping, it will normally takes around 5 to 10 working days. Depend on individual country custom clearance. However, we will only proceed for shipping after our finance have confirmed on the payment. This can sometimes take around 2-5 working days.

How Do I consume JAW? (Malay Version)

REMINDER PERLU MAKAN 2 HARI 1 BIJI JAW SAHAJA, TAKBOLEH MAKAN 1 HARI 1 BIJI SEBAB DOSAGE TINGGI , ‼

– AIR MASAK WAJIB 3-4 liters sehari ❗

✅ MAKAN 30 minit sebelum breakfast TIPS WAJIB
✅WAJIB BUAT:
1. Detox detox wajib dibuat sebelum mula makan JAW . DETOX 3 HARI SEBELUM MULA MAKAN JAW 🍭

dengan cara minum air detox, seperti tea detox, banyak dijual di watson or guardian , suggestion i boleh pergi watson / guardian cari NATURAL DETOX CLEAN TEA, amalkan 2 sachet sehari pagi n malam.

PRECAUTION & TIPS :

✅air kosong kena wajib minum 3-4 liter setiap hari
✅amalkan juga air lemon kosong without sugar 2 kali setiap hari blh cepatkan whitening
✅elakkan caffein, alcohol, air kelapa and minuman bergas
✅elakkan seafood kalau ade alahan, seperti udang dan kerang, sotong sebab banyak toksin, dan juga fast food.
✅supplement whitening , jamu blh makan seperti biasa. gap 5 jam
✅ time period STOP, boleh sambung makan hari ke 7 selepas period ✅pastikan pakai sunblock setiap kali keluar
✅utk booster whitening, amalkan MINUM air lemon panas tanpa gula. air lemon panas membantu melancarkan darah.
✅jika kulit berminyak di awal2 PENGAMBILAN, kulit dalam proses detox, pastikan selalu mandi dan cuci muka. air kosong pastikan minum dgn banyak utk pastikan toksin keluar dr badan melalui peluh dan air kencing. Pilih skincare yg selamat yg tdk mengandungi mercury/hydroquinone.
✅ amalkan senaman kardio / jogging / treadmill utk tingkatkan metabolism. lagi tgi lagi cepat serap lagi cepat kesan. (senaman sgt recommended, kesan 60-80% lagi cepat dr biasa)

How Do I consume JAW? (English Version)
REMINDER NEED TO EAT ONCE EVERY 2 days, ADVISABLE NOT TO EAT EVERY DAY AS EACH PILL CONTAIN HIGH DOSAGE ‼️
PLAIN WATER is a MUST, 3-4 liters per day ❗
✅ EAT 30 minit BEFORE breakfast 
 
A MUST HAVE TIPS
✅COMPULSARY TO DO:
1. Detox
detox must be done before starting eating JAW. DETOX 3 DAYS BEFORE MULA STARTING JAW 🍭
 
Ways to detox is to drink detox water like tea detox. Plenty of it is can be found in watson or guardian. Recommended tea detox will be:NATURAL DETOX CLEAN TEA, take 2 sachet every day, one morning n one night
 
PRECAUTION & TIPS : 
 
✅plain water a must to drink 3-4 liter everyday
 
✅make a good habit to drink plain lemon water without sugar 2 times per day to see faster whitening effect
 
✅try to avoid caffein, alcohol, coconat water and gaseous water(coke)
 
✅try to avoid seafood if got allergies, like shrimp and shells(kerang), sotong as this contains toxin,and also fast food. 
 
✅other supplement whitening , herbs can be eaten as usual. Recommended to leave a gap of 5hrs in between supplement
 
✅ during period STOP, can continue after 7 days after period
 
✅wear sunblock everytime in the sun
 
✅for booster whitening, make a habit of drinking plain hot lemon water without sugar. It can help in increase your blood circulation.
 
✅if your skin is oily in the early stage of eating JAW,skin is in  proses of detox, ensure always bath and wash your face. Plain water is a must to ensure all toxin can be flush from the body from sweat amd urine. Choose skincare that is safe and dont contain mercury/hydroquinone. 
 
✅ make a habit of exercising kardio / jogging / treadmill to increase metabolism. Higher will be better for the pills to be absorb easily.(exercise is highly recommended, effect is  60-80% higher than usual) 
Can I consume JAW during pregnancy or period?

If someone is pregnant or having period, it is not advisable to consume the product as there is no safety study done yet on the effect of pregnancy from the consumption of JAW product

What is JAW Egg White made of?
Is JAW Egg Whitening Capsules really works?

Yes it does work but all good results do need some form of disipline in maintaining the beauty. For JAW products to work effectively, we do recommend our customers to follow diligently and strictly to our tips. And also, as all consumables products, it all depend on the metabolism of each one body. The best advise is to be consistent with the product.

Other than that, we do have many testimonials from our official JAW product page in IG from many women from different walks of life. Do give this product a try and you will see the wonders.

How many bottles do I need to buy for JAW to see the whitening effect?

It depend on individual metabolism. Some customers see the effect with 3 capsules but some took 3 bottles then can see the effect. We recommend our customers to follow strictly our tips on getting the best results for our product.

Is this JAW authentic product?

Yes, this is the authentic JAW products. We are the only stockist for Singapore market.

How can I become an agent?

Just send your request to [email protected] We will reply to you as soon as possible. Alternatively, you can send us an enquiry form in our Contact Page.

What is the criteria to become an agent/reseller?

To become a Jomcantik Asia agent/reseller, there is no minimum quantity that you need to sell. However, for you to enjoy agent price, minimum of 10 bottles are required for the discount to be considered. 

For shipping cost, there is no discount as we do not profit anything from the shipping cost. It is directly paid to our partners.

Is there any minimum quantity?

For JAW product, minimum of 10 bottles are required.

For other products, it depend on the availability of the stock

Is there any agent/reseller price

For agent/reseller of JAW products, you will receive SGD$20 off from each bottle. However, the shipping cost will not be discounted as we do not profit anything from the shipping as we pay directly to our partners.

Do remember to key in “AGENTPRICE” at the promo code to enjoy the agent/reseller price.

For other products, it will depend on the product availability and price. Most of our product will be discounted at 20% for agent/reseller.

Can I set my own price?
Yes, you can. There is no restriction on the selling price.